Missing consistent support after initial contact
At first, when I called the support line, the staff was polite and seemed knowledgeable about the software features. They walked me through getting started with the dialer and database functions. However, as days passed, I noticed that follow-up support was inconsistent and sometimes unresponsive. There were moments when I faced issues—like the dialer lagging or database syncing delays—and when I tried to seek help again, it felt like I had to explain my problems all over. The lack of ongoing consistent guidance made daily issues harder to manage. It seemed like support was only robust initially, but then important troubleshooting help was missing afterward. Without that steady communication, using the software smoothly day to day became more difficult than expected. I wish there had been a more reliable support presence throughout, not just on first contact.