2 out of 52 of 5Verified customerSupport and communication
Missing consistent help when I needed it most
I found the telephonic support somewhat hit and miss. Sometimes they answered quickly and gave useful pointers, but at other times the wait was long with minimal resolution. Because of these gaps, I doubt I would find the help I need if I run into problems again in the future. The knowledge base online wasn’t very thorough either, meaning I had to rely on calling support more often than I’d like. The invoicing and payment parts were okay, but when it came to setup issues or training questions, I felt left largely on my own. To be honest, I wish the support had been a bit more consistent and proactive so I wouldn’t worry about reaching out again if things go wrong.