Missing consistent day-to-day support on training
I found the onboarding and training experience quite frustrating over time. While the initial introduction was okay, once I started using the software day to day, it became clear that ongoing guidance was lacking. The training materials didn't update as my questions evolved, and there was hardly any follow-up beyond the first week. I expected some kind of practical walkthrough or more interactive help to keep improving. Instead, I was left to figure things out on my own after the initial session. The software itself wasn’t always intuitive to navigate without support. Calls to telephonic support often ended without clear resolutions. The promised priority assistance didn’t really kick in after the early days. Day after day, I struggled with certain features that were supposedly covered but weren’t explained well enough. I can’t say the initial sign-up or payment went badly, as those were straightforward, and the database setup was fine. But the training wasn’t enough to sustain a productive daily rhythm. It felt like the training stopped too soon and didn’t prepare me for typical issues that appeared later. Overall, I was left disappointed by what I felt was missing for real ongoing learning and adaptation.