Missing consistent daily support was really frustrating
My experience with the telephonic support was disappointing since the first day and did not improve with time. Although onboarding seemed to begin smoothly, the issue was how the support behaved during the regular use of the software. I found that the responsiveness was lacking on many occasions when I tried to call for help. Several times, calls were dropped or queries remained unresolved for a longer duration. This created a lot of frustration since I regularly needed assistance with the dialer and database features which are crucial for daily workflows. The automatic updates sometimes occurred without clear notice, which interrupted my tasks and caused confusion. The billing process and signup were mostly okay but did not compensate for the daily challenges faced with sporadic support. I felt that what was missing was a reliable and consistent support line for users to count on day in and day out. Without this backbone, the overall experience was unsatisfactory because timely communication is essential when working remotely and depending on software tools. I hope that the company improves this aspect soon because currently it feels like a major gap in service quality.