Missing consistent daily follow-up on training progress
I found the training and onboarding process to be significantly lacking in daily structure and follow-up. While the initial introduction and setup provided were adequate, the program failed to maintain a consistent flow of support or guidance as days progressed. This gap led me to experience more confusion than clarity, especially when attempting to integrate the dialer and database functionalities on my own. The software sometimes behaved unpredictably with automatic updates affecting the workflow without prior notice or clear communication. Telephone support, although reachable, did not address ongoing concerns adequately during day-to-day use. This significantly diminished the value I expected from the training beyond the first try. Moreover, the invoicing and payment procedures, while straightforward at sign-up, did not ease the transition into effective platform utilization, as I hoped. Overall, the absence of a structured, continuous onboarding experience and lack of proactive assistance made it difficult for me to work efficiently. I was expecting a more comprehensive and supportive approach to training that sustained me throughout the learning curve, but regrettably, that was missing from my experience.