Missing clearer step-by-step guidance in software access
The process of accessing and using the software felt somewhat disorganized. While I was able to complete the initial sign-up and log in without major issues, the steps that followed lacked a sensible order. For instance, the onboarding flow skipped around between configuring the calling tools and accessing the database, making it more challenging to follow logically. It also seemed that the training sessions did not fill these gaps adequately, as some instructions were not clearly aligned with the order in which the software features are meant to be used. Automatic updates occurred with limited notification, which occasionally interrupted my workflow unexpectedly. Support was generally polite on calls, but the lack of a straightforward guide about the proper sequence of steps left me to guess much of the process. I think a more structured introduction to the features would help avoid confusion and improve overall user experience.