missing clearer prep info made it harder than needed
I have been through this process before, so I thought I knew what to expect but found myself needing help more than I wanted. The sales and pre-purchase communication didn’t provide enough clear guidance on what the full setup entailed or how long it might take. Signing up was fine, and invoicing went smoothly but some details on the training and software features were vague initially. Because of that, I had to reach out multiple times to clarify basics about the calling dialer and database setup. The telephonic support was okay but felt a bit slow and didn’t fully cover what was missing in earlier explanations. Looking ahead, I’m not confident I’d manage everything alone next time without expecting more assistance. I wish the instructions before purchasing had been more comprehensive so I could’ve prepared better and avoided several repeats in the onboarding flow. It left me a little weary and waiting longer than planned for progress.