Missing clearer initial guidance slowed things down
Getting started with WFHI’s software took longer than I expected because there was not enough clear guidance upfront. The sales and sign-up process was okay, but after purchasing, I found myself stuck waiting to figure out how to access the training resources and use the database feature effectively. Some of the essential details about the calling tools and dialing functions were not obvious without assistance. I eventually managed to get going after several phone calls and emails. What was missing was a more thorough, easy-to-find introduction or checklist to walk me through each step from sign-up to first use. Having that would have saved me from the repeated back-and-forth with support. It’s not that the software is bad; it’s just that the early stages felt frustrating due to unclear instructions and a lack of simple onboarding material designed to get new users fully operational faster. I’d recommend improving this area for future customers.