Missing clearer info on support availability during odd hours
During my initial interaction with WFHI sales and pre-purchase process, I noticed a fairly detailed explanation about their software features and training modules. However, what stood out to me was a lack of clarity regarding support availability matching my working hours. I specifically needed assistance during late evenings and early mornings, but this was not adequately addressed upfront. The sign-up and invoicing were generally straightforward, but without clear communication on support timings, I often found myself uncertain whether help would be reachable when I needed it most. The dialer and database features were solid and functional, fitting well into my routine during normal hours. Yet, I believe that the sales process could improve by including exact schedules for telephonic support and automatic update timings. This would help potential users assess if the services align well with their own work times before purchase. Overall, the experience lacked that crucial piece of information about support accessibility during off-hours, which I felt was missing and quite important for my remote workflow needs.