Missing clearer guidance to get started quickly
When I first signed up, I was surprised by how much time passed before I could actually begin using the software effectively. The onboarding process did not include clear steps to help me navigate through initial setup phases. I found myself waiting for access to certain features that I assumed would be available from day one. There was a lack of straightforward instructions or any sort of timeline to understand when I would be ready to run remote workflows. Even after completing what was described as training, I faced difficulties connecting the calling tools and the dialer with the database feature I needed to use daily. Automatic updates arrived, but since I was not fully onboarded, they did not contribute much to improving my experience. I also tried reaching telephonic support, but the process felt tedious, and my issues were not addressed promptly. The invoicing was straightforward, but given how slow the initial setup was, it did not compensate for the overall delay. From sign-up to being able to start, the whole experience was slower than I expected, and it left me frustrated because I was not able to get to work quickly at all.