Missing clearer guidance held me back
When I first contacted WFHI before purchasing, I really hoped the process would guide me easily through understanding what I needed. Unfortunately, what I missed most was proactive help that would anticipate my questions and provide clearer steps. In one particular call, I was left hanging because the person couldn't explain how invoicing would work clearly, and that uncertainty made me doubt whether I would manage the process alone next time. Beyond that, the sign-up seemed complicated and not very intuitive, which meant I had to spend extra time figuring things out. Since the onboarding and training felt patchy in terms of immediate support, I am not confident I would get the assistance I’d want if I needed help again. The sales approach felt somewhat generic without personalized follow-up, leaving me frustrated about the overall clarity. Without better initial guidance and clearer communication, I feel like the product is missing key support elements someone like me would require to feel secure using it again.