Missing clear steps made onboarding frustrating
Honestly, I found the training and onboarding quite difficult to navigate. While the material was there and the platform was set up to offer guidance, finding exactly what I needed to understand and get started was not easy. The training modules did cover the software features, but they were scattered, and I had to hunt around to put the pieces together. On the plus side, I eventually managed to learn some basics through trial and error with the calling tools and the database feature. However, the lack of a clear, linear path in the onboarding flow made the process unnecessarily tedious. A more structured introduction and perhaps an overview video would help new users a lot. At the same time, I can see that the training content itself is comprehensive and detailed, but in its current form, accessing it smoothly needs improvement. Because of this missing ease in access, I have to rate it low, as it made my initial experience frustrating instead of welcoming.