Missing clear step-by-step order
I found the training and onboarding process at WFHI to lack a sensible sequence, which made it harder to follow than necessary. The initial modules seemed generic and not closely aligned to the actual steps I needed to take to start using the software effectively. It felt like the training jumped around topics instead of guiding me through a clear progression. That caused me to pause repeatedly to figure out what to do next, as proper context wasn’t always provided in advance. The calling tools and dialer were introduced before I fully understood the database structure, which impaired my ability to integrate them smoothly into daily use. While the telephonic support was available to answer questions, the lack of logical order in training was something no amount of quick help could fully fix. Overall, the onboarding materials need a more thoughtful organization to avoid confusing new users at such an important first stage.