Missing clear start and quick setup
I was disappointed with how long it took just to get started using the software. From signing up to actually accessing the basic calling tools and the database feature, it felt like the onboarding steps weren’t very streamlined. Though the training was offered, it didn’t reduce the initial setup time significantly. Automatic updates were mentioned but didn’t seem to factor into this early phase, leaving me unsure about their purpose at that point. Invoicing and payment were also somewhat confusing and slowed down progress as I wasn’t clear on when my access would begin after payment. While I did appreciate the telephonic support’s polite approach, the overall pace felt too slow and not very efficient. I expected a smoother, quicker setup to get familiar with the software, but this was missing.