Missing clear pre-purchase info
I tried signing up after contacting the sales team, but the process felt incomplete and confusing from the start. Before purchase, I expected more detailed information about what exactly was included in the training sessions and software capabilities. Unfortunately, the emails and calls didn’t fill those gaps. I felt like I had to guess or assume how the dialing tool integrates with their CRM and whether automatic updates would disrupt workflows. After signing up, some functionality was very different from what I thought, and that was disappointing. This aspect really could’ve been handled better to avoid making me feel let down. I’ve explained these concerns repeatedly in follow up calls and messages, but there’s still no clear answers or improvements. As someone who wanted to hit the ground running, not having this clarity before purchase was frustrating and has put me off using the platform.