Missing clear order in sales steps made setup confusing and frustrating
I found the sales and pre-purchase process quite disappointing and confusing. The steps that I was asked to follow were not in a logical or sensible sequence, making it hard to understand exactly what to do next. I was expecting a more straightforward explanation of how the sign-up, invoicing, and product use would flow, but it felt cobbled together without clear guidance. There was no clear sequence guiding me through selecting software, purchasing, and then starting training or setup. It seemed like I was jumping between different requirements with little clarity on when or how billing would be finalized or how support would be accessible. This lack of order caused frustration because I wanted a smoother transition with predictable milestones. The missing flow left me unsure if I had completed all the necessary steps properly. Overall it felt like they didn’t think through how someone unfamiliar with the product or payment system would be able to follow the process. All of this resulted in a confusing start that diminished my confidence in using the platform effectively from the beginning.