Missing clear ongoing support during training and onboarding
I found the training and onboarding process very disappointing because it seemed more like a one-time setup without continuous support. When I started using the software, the initial sessions were okay, covering installation and basic functions. But once those were over, I realized many aspects needed regular coaching, especially the calling tools and database management features. There was a lack of clear guidance on how to handle updates and resolve common problems that occurred during work. The software didn’t seem intuitive for someone needing frequent assistance, and I struggled to configure parts without constant help. I expected a more ongoing training structure instead of a quick onboarding with little follow-up. The sign-up and payment felt straightforward, but that didn't help much. Even telephonic support was either unavailable or failed to address my specific issues effectively. Overall, this impacted how well the software integrated into my workflow since I was basically left to figure most things out on my own after the initial training. I needed a solution that provided more practical and continuous backup rather than just initial setup.