Missing clear navigation made finding training a challenge
The training and onboarding experience was frustrating since I struggled to find the information I needed. There wasn’t an obvious way to jump directly to specific sections related to the dialer or database features. Instead, I had to go through multiple menus and try different tabs repeatedly just to understand basic functions. The search function didn’t help much either, often returning broad results not pertinent to my questions. It felt like some of the training materials were scattered and not well-organized for someone looking for quick answers. I will say that when I did connect with support over the phone, they were patient and tried to guide me in the right direction, but I wanted to be more self-sufficient from the software’s documentation alone. Overall, finding what was needed was more difficult than expected, and a clearer pathway through training content would have made the whole process easier.