Missing clear instructions and faster onboarding steps
My experience with the training and onboarding process has been quite frustrating, mostly because I encountered repetition without much progress. While some parts felt thorough and essential, other sections required me to wait unnecessarily or go over the same material multiple times. This made the whole learning stretch longer than I expected, dampening my enthusiasm initially. I also found that the onboarding steps could have included more straightforward guidance on using the calling tools and database, which would have saved time. The delay between sessions meant that momentum was lost, and I often had to wait for the support team's available slots. Although the training was informative, the process missed out on being efficient and engaging enough to keep my motivation high. In my opinion, the missing element was a streamlined curriculum with less redundancy and better pacing to make the onboarding less tedious and more productive right from the start.