Missing clear info on ongoing setup efforts after initial setup
When I was going through the sales and pre-purchase phase, I noticed that a big chunk of the setup felt like a one-off process. The initial sign-up and software installation were straightforward, and invoicing happened as expected. The database set up seemed like it would be a stable starting point from which ongoing updates and changes would flow easily. However, what I found missing was clear information on what ongoing setup or maintenance I would have to do. Beyond the first steps, I wasn’t sure how frequently I’d need to intervene in updating dialer configurations or handling invoicing for future usage. The support team answered some of my questions, but the overall plan about ongoing effort wasn’t fully clear which left me uncertain about the time I’d need to commit regularly. It was a mix of brief moments of clarity and then vague stretches regarding continued upkeep of the software environment.