1 out of 51 of 5Unverified experienceSales and pre-purchase
Missing clear guidance slowed my start
I had expected the sign-up and onboarding to go more quickly, but it did not work out that way. After completing the initial steps, I found that the instructions were sometimes unclear or incomplete, which made setting up the database and calling tools frustrating. The waiting time for support responses did not help much either, as I was left guessing how to proceed at points. Automatic updates did not seem to improve the situation and only added confusion about versions. The payment and invoicing process was straightforward but that alone was not enough to compensate for the delays. Overall, I felt something was missing to ease my early experience.