Missing clear guidance on initial setup
I found the initial setup process surprisingly frustrating. It took far longer than I expected just to get going with the software. The onboarding flow wasn't as intuitive as I had hoped, and the instructions seemed to assume a bit more prior experience than I had. There was a small reservation on my part regarding the clarity of the resources provided. I reached out to telephonic support but felt like the issue-handling was slow, and responses weren't very reassuring. The priority assistance didn’t seem to kick in as promised, which was disappointing because I was hoping for more direct help at that stage. It felt like valuable time was lost just trying to figure out basic operation steps. Even the database feature, which I thought would streamline my workflows, ended up confusing me more. Overall, the delay and lack of prompt communication during this early phase left me quite frustrated with the support and communication levels provided.