Missing clear guidance made it hard to start
I was eager to get going with the training and onboarding but found it much harder to find what I needed than I expected. The materials were scattered and not arranged logically, so even simple things took a long time to locate. There was no clear roadmap or checklist to follow during onboarding, which left me guessing what to do next. Some of the training videos and resources were helpful, but many felt incomplete or confusing. It took me several attempts to understand how the calling tools and database features integrate, which slowed my progress. I hoped telephonic support would fill the gaps, but it was hard to get through at times, and when available, they were brief rather than explanatory. The sign-up and payment process was straightforward at least, so that part did not add to the difficulty. I wish there was a more exhaustive and easy-to-navigate training portal because I think that’s what was missing most for me to get comfortable quickly with this software.