1 out of 51 of 5Verified customerSoftware and access
Missing clear guidance made access tough
What really stood out was the lack of clear directions during the initial use of the software. I had to figure out most features by myself, which included setting up the dialer and database without much help. One specific moment was when I wanted to understand how to integrate the calling tools smoothly; the instructions weren’t detailed, so it took frustrating hours of trial and error. I couldn’t rely on automatic updates to fix issues because the software didn’t explain what changed or how to adjust. Support calls were sometimes delayed, leaving me stuck. Overall, I was expecting a more guided experience but instead felt left to work out key parts alone, which made access and everyday use hard to manage.