Missing clear guidance and simpler process made me unsure about next time
The sales and pre-purchase process here left me wanting a bit more clarity and assistance than I received. When I decided to sign up, the initial steps seemed straightforward, but as I progressed through onboarding and training, I found some areas confusing. I especially noticed there was little guidance on using the calling tools and dialer effectively, making me rely on trial and error rather than structured learning. The database feature, while potentially helpful, lacked proper walkthroughs. I also felt that automatic updates were not clearly communicated and seemed to change things without notice. Telephonic support was available but often did not provide the full help I expected during peak hours. The invoicing and payment process was standard, but the absence of proactive clarification left me hesitant. Taking all this into account, I think next time I will need some additional help to navigate the system smoothly and avoid the confusion I faced this round. A more consumer-friendly approach in explaining features and processes would improve my confidence in continuing with this service.