Missing clear follow-up steps for next time
I have already gone through training and onboarding once, but I honestly feel like I will probably need help again when I revisit the process. The initial instructions were decent but not comprehensive enough for me to fully grasp how to use some of the calling tools and database features without some confusion. The software’s automatic updates occasionally change parts of the interface, which doesn’t help if you aren’t given clear guidance on what has shifted. While the support team is helpful when contacted, I found myself wishing for more proactive follow-up or updated materials reflecting software changes after training is done. The sign-up and invoicing steps were mostly clear, but the billing explanations left some questions unresolved for me. I’m weary of having to start over each season or period because I don’t know if previous knowledge fully applies anymore after updates. Overall, I would recommend improving those follow-up and documentation parts so returning users aren’t stuck in a loop of needing support repeatedly. It’s a good product, but lacking that extra layer of ongoing detailed support makes me concerned about how well I’ll manage changes next time. I guess I’ll take notes and mark reminders so I can ask for help again when necessary, but it’s honestly tiring.