Missing clear directions made onboarding tough
At first, I thought finding the right steps would be easy, but it turned out to be quite confusing. The training seemed to assume some prior knowledge, so I kept searching for clear instructions on setting up the database and the dialer system that just weren’t easy to find. Some videos helped a little, but they skipped over a few of the details I was looking for. I found myself wandering around the software dashboard trying to figure out the payment and signing process all by myself. I wish there had been more straightforward guidance or better indexing in the training material. This gap made onboarding feel frustrating rather than encouraging. It felt like something very basic was missing, and I had to spend more time than expected just trying to discover how to get started properly.