Missing clear direction in training materials
I had high hopes that the training and onboarding processes would be comprehensive and well-aligned with the needs of someone new to remote workflow software. Unfortunately, the training did not deliver what I expected. Much of it felt generic and didn’t cover the specific steps to effectively use the calling tools or database features. The onboarding flow seemed rushed and lacked detailed explanations, leaving me confused about how to integrate the software fully into my routine. Although support was available, I found it challenging to resolve my issues because the foundational training was weak. I had hoped for more hands-on guidance and clearer instructions upfront. In the end, the gap between promise and reality in training left me disappointed with the overall experience from the start.