Missing clear communication when things went wrong
I had encountered a few issues before purchase and was somewhat skeptical about how the system would handle problems. Unfortunately, the sales and pre-purchase communication fell short in explaining contingencies when errors happened. There was a brief moment when the invoicing did not go through smoothly, and I had to follow up several times. The experience left me feeling a bit weary, as it seemed like no one had fully detailed how support works in such situations. While the software itself is well designed, I would have appreciated a clearer outline or disclosure about the exact steps and timeframes to expect during troubleshooting. This would have helped manage my expectations better. Despite this, the process eventually resolved, and the system functions well now. But missing that upfront clarity did dampen what could have been a better initial impression.