Missing clear communication and quicker responses
My experience with the support team’s communication left much to be desired. Whenever I reached out, I found myself waiting longer than necessary to receive any response, sometimes extending to days. Each time I followed up, I had to explain my issue again, as if they hadn’t kept track of my previous messages. This repeated back and forth delayed resolving straightforward queries. There was a lack of proactive updates or confirmations during the waiting periods, which made the process feel disconnected. The software issues I encountered were not addressed speedily due to this cycle of waiting and re-explaining. While I did eventually get some answers, the overall pace of communication was frustrating. It seemed the support lacked a system for efficient case tracking. I expected smoother coordination and less need for repeating my problem, especially via phone or email. Aside from that, the rest of the service elements like invoicing and sign-up were adequate, but communication remains a significant area that requires improvement to avoid such delays.