missing clear and timely responses in training
I really felt the training and onboarding process lacked the responsiveness I needed. While the materials seemed useful, the few times I reached out for help with certain features or had clarifying questions, the replies were either very delayed or not specific enough. This made it hard for me to keep up confidence during the learning steps. Waiting hours or days to get a reply happened more often than I hoped. It seemed like there was a disconnect between the promises made about support and what was actually available. Since my goal was to understand the software fully to integrate it into my workflow, the lack of prompt responses stalled my progress badly. I expected a more hands-on and quick feedback approach especially during the onboarding phase. Unfortunately, the available assistance did not match what was required to fully get the training done effectively, which is why I found the process frustrating overall.