Missing clear and timely communication
I had hoped the support and communication from WFHI would align more closely with what I expected after signing up. Unfortunately, the onboarding flow felt incomplete and at times, the responses were delayed or didn't address my queries properly. While I appreciated the warmth in tone from the telephonic support, I found that it lacked the clarity I needed. The automatic updates technically worked but without clear notifications, it was hard to know if new features were available or issues resolved. My experience with the database feature also suffered as explanations about how it connects with calling tools weren't clear. It felt like some crucial details were left out or glossed over during training and the initial setup. I wanted a smoother sign-up and invoicing process, but even there things felt a little cumbersome, adding to my frustration. Overall, while I attempted to use the software and training to set up workflows remotely, many parts of the experience did not meet the expectations formed by marketing or initial impressions. I hoped for more aligned support and communication to match what was promised beforehand, but sadly it was missing in several key aspects.