Missing clarity on ongoing versus one-off setup
I found the initial setup process to be acceptable, and they provided some useful training material, which I appreciated. However, what concerned me was the lack of clear information about which parts of the process were one-off fees and which were ongoing costs. I expected more transparency before signing up, especially around the billing cycle and whether regular payments would escalate or remain fixed. While the software itself seemed to function decently and the database integration was fine, the unclear payment structure left me hesitant. The telephonic support was polite but didn’t fully clarify these questions to my satisfaction. Also, some automatic updates disrupted my workflow, which was frustrating. Overall, the experience was lukewarm due to these concerns, even though some elements like the dialer and invoicing process were working adequately enough.