Before purchasing, I assumed most of the setup would be a one-time process, but I later found out th

Before purchasing, I assumed most of the setup would be a one-time process, but I later found out th

Before purchasing, I assumed most of the setup would be a one-time process, but I later found out there's quite a bit of ongoing work required. The initial sign-up and payment steps were straightforward enough, and the billing felt predictable. However, after onboarding, I realized database management and dialer adjustments needed regular attention. This was not made very clear in the sales conversations, which made it somewhat difficult to plan my time effectively. The training sessions did cover some of this, but they didn’t emphasize how frequent updates or changes to workflows would come up. So even though I appreciated the automatic updates keeping the software current, the constant tweaking was more than I expected. It’s fine if you prefer continuous improvement, but I wished the pre-purchase info had highlighted how ongoing the setup actually is, rather than making it seem like a mostly one-off task.