Missing clarity in some labels and wording
So I’ve been using the WFHI platform for a while now, and generally it’s okay, but one thing that keeps coming back to me is the way some of the labels and terms are phrased. When you’re trying to navigate through calls or set up your workflows, you want things to be straightforward, but some of the terminology feels a little off or ambiguous. For example, terms used in the database section don't quite match what I’d expect from other tools, so I found myself second-guessing what certain buttons or options did. Support tries to clear things up but even then, it felt like they were explaining based on what they think I should understand rather than what I actually experience. I suppose I shouldn’t be too harsh because the system is complex, and simplicity is hard to achieve, but I did wish for more intuitive labels—especially in tutorials and tooltips. Because eventually, if the wording trips you up, the whole training and support cycle kind of circles back on itself for you. It wasn’t a deal breaker, but talking to support about these quirks made me realise that maybe a review of the UI language would help make the experience smoother. Otherwise, the calling tools and dialer work fine. So yeah, something’s missing in wording sense but overall it’s usable.