Missing clarity in pre-purchase guidance
I reached out to understand what the software and training offerings would exactly include before deciding to sign up. Throughout the discussions, I felt that some important details were missing, especially regarding the specific steps involved once I purchased. This left me uncertain about the onboarding and how the calling or database tools would integrate with my existing setup. The sales team was polite but didn't provide the depth of information I had hoped for in terms of user experience or invoicing clarity. Because of this lack of confidence in the process details, I felt hesitant rather than assured by the end of my engagement. The sign-up and payment procedures also seemed a bit cumbersome without clear explanation, which did not help my sense of security. Overall, I was looking for a clearer, more transparent overview, which unfortunately was missing here.