Missing clarity and quicker responses during sign-up

Missing clarity and quicker responses during sign-up

The sales and pre-purchase process was slower than expected, primarily due to repetition in answering the same questions and waiting for callbacks. It felt like each step required confirming the same details repeatedly, which stretched the overall timeline without adding value. While the invoicing and payment parts were fine and clear, getting those initial questions addressed with clarity and speed was lacking. The sign-up process could have been smoother if there was a better or faster communication setup. In my experience, this area definitely needs improvement to reduce the time and frustration before getting software and training access.