Missing clarity and quick answers during sales
I tried going through the sales and pre-purchase process, hoping it would be seamless. However, I had to repeat my questions several times because the information provided was inconsistent or not clear initially. Waiting on callbacks added to the frustration as I wanted quick clarifications about the software features and payment procedure. The sign-up process felt lengthy because of these delays and no straightforward explanations. I was hoping the telephonic support would help streamline things, but even there I encountered waiting and multiple transfers without a definitive answer. There was little guidance about how the database would integrate into workflows, so I was unsure if the product suited my requirements. The invoice came through appropriately but the delays clouded my overall impression. This made me feel like certain important pieces were missing, mainly fast, accurate communication that could have eased my doubts and sped up my decision-making. Unfortunately, it felt like a process that did not do the job for me and left me quite frustrated with all the repetition and wait times.