Missing clarity and practical examples in onboarding
I expected the training and onboarding process to be much more tailored to remote workflows, but it didn't quite match what I had anticipated. The initial modules were somewhat generic and lacked detailed examples relevant to the actual software features. Although the access to the platform was straightforward and the sign-up process was smooth, the training content felt patchy, especially when explaining the dialer and calling tools. It would have been helpful to have a clearer step-by-step roadmap or even some interactive elements to guide new users better. The database feature’s role in managing workflows was vaguely introduced but without enough depth. I appreciated that automatic updates seemed to run quietly in the background, which is nice, but overall the onboarding did not prepare me sufficiently to use all the tools efficiently. The telephonic support was polite but took a while to resolve certain questions. In the end, it was a bit disappointing as I had hoped for a more comprehensive and hands-on training experience that matched the promises made.