Missing Clarity and Confidence After Training
I expected the onboarding and training to give me a strong foundation in operating the software confidently. However, by the time I completed the sessions, I felt uncertain about how to effectively use the calling tools and manage workflows within the platform. The training did not cover specific scenarios I anticipated dealing with, so my expectations were not met. Much of what I needed to know wasn’t thoroughly explained, leaving a lot of guesswork on my part. I hoped the interactive sessions would make the setup smoother but instead, I was left confused about the database feature integration and how telephonic support would actually assist when I encountered issues. It feels like key information was missing that could have built the confidence to proceed without hesitation. Overall, the training and onboarding fell short of the clarity and support I was looking for, which dampened my enthusiasm to continue using the software.