Missing basics I thought would be a given
Man, this whole software access experience has been such a pain, and honestly, it feels like they missed some pretty basic stuff. I kept trying to log in, and every time I had to wait way too long for the system to respond. Sometimes it felt like I was just stuck in a loop where I'd enter my details, then get logged out again without any explanation. There was so much repetition, like constantly having to request access or reset passwords, and the dialer barely worked on my first try. It’s frustrating because I just wanted to get started without jumping through hoops. Also, the database feature seemed promising but it didn't load properly, leaving me stalled. The onboarding process didn’t make things clear either, so I was left guessing how to actually use the calling tools. I expected automatic updates to improve things over time, but I didn’t notice any difference, which was disappointing. Honestly, the sign-up and payment steps felt like the smoothest part, but all the access issues overshadowed that completely. The telephonic support was supposed to help but waiting on hold and repeated transfers didn’t solve much either. It’s just annoying because I had hoped for a setup without so many delays or hiccups. In the end, the basics weren’t there, at least not for me, and that’s why I’m seriously thinking twice before continuing with it because this is not the kind of experience I expected.