I found that the billing and payments system did not match well with the hours I actually work. The

I found that the billing and payments system did not match well with the hours I actually work. The

I found that the billing and payments system did not match well with the hours I actually work. The software's hourly tracking and invoicing features were set up in a way that assumed a fixed number of active hours per day, but my real workflow involves more fluctuating and irregular hours. Although the database and call management parts worked fine, the billing system did not take into account breaks and varying call durations properly, which affected how the hours were charged or invoiced. The training and onboarding briefly mentioned something about manual adjustments, but it wasn't clear how to implement these corrections efficiently. This created confusion when cross-checking the hours logged versus the invoicing data in my account. Support did provide some basic guidance, but it was insufficient to fix the mismatch entirely. I was hoping the automatic updates would include an improved billing algorithm, but no noticeable change arrived. The sign-up and payment process itself was fine, though it felt like an extra manual step was necessary to align billing with actual work done. This missing link made me feel uncertain about relying fully on the billing features.