Missing a smoother start
Getting into the software was a bit of a mixed experience for me. While the core database feature worked as I hoped, integrating it into my day-to-day took longer than I expected. Initially, I had hoped that the onboarding and training would fully equip me to use all the calling tools confidently, but there were moments when I found myself stuck and needing additional help. Thankfully, the telephonic support was accessible enough, but I’m pretty sure I’ll need to reach out again next time I try to set up new workflows or update the dialer settings. I did like that automatic updates appear to keep things current without much fuss, but sometimes this also introduced interface changes without prior warnings, which made me hesitate before trying new features. The payment process was straightforward and the invoices clear, so that part didn’t add any complication. Overall, I think there’s potential in the software and training, but it could be a little more intuitive. I’m undecided yet whether the next time calling on support feels like a helpful hand or another extra step in what should be smoother access.