Missing a smoother initial rundown for daily use
After signing up for the WFHI package, I found the software quite solid in handling daily tasks, especially the robust database and calling dialer which integrated well with my routine. One moment that stood out was a day when an automatic update caused a minor glitch with the dialer's functioning, which took some toggling to resolve — thankfully support was reachable, though not instant. Aside from that, day-to-day performance remained stable and the features seemed well-adapted for persistent use, not just the first trial run. However, I did feel the sales and pre-purchase interaction lacked some user-friendly introductions to these ongoing day-to-day behaviors — it focused more on what the software could do at launch rather than how it would behave over time, such as how the training tools prepared me for typical scenarios after onboarding. A little more continuous insight here would have been appreciated. The invoicing and payment process worked smoothly, though the initial signup steps were a bit dense. Overall, a solid product but some missing touches in pre-purchase experience held back a perfect score for me.