Missing a proper flow, felt like things were out of order
Looking back at my experience with the sales and onboarding steps, I feel something important was missing that would have made everything smoother. The sequence of things didn’t feel very sensible; it was like getting some parts before the others, and that jumbled the whole process for me. For instance, the payment and invoicing came at points where I wasn’t fully ready to use the calling tools, so it felt a bit rushed or out of sync. The training materials, while fine, seemed available after signing up instead of before, which would have helped me get started more confidently. Even the automatic updates were happening without clear notification, which sometimes left me guessing if I needed to reset anything or adjust my database. And telephonic support, while there, didn’t always step in early enough to clarify these issues. I think if the workflow had been clearer and more logically ordered, my experience would’ve been a lot better. As it stands, I’m still uncertain about some parts and wish the setup’s order had been designed more thoughtfully from the start.