Missing a live chat option compared to past services
When I compare WFHI's support and communication to other platforms I have used, the interaction differs primarily in the absence of a live chat feature. The telephonic support is available and competent, handling most queries I presented during setup and beyond over the phone. The agents provided clear explanations about the software’s features and the regular automatic updates, which I appreciated. However, in previous systems, I could get quick clarifications through instant messaging, which expedited small fixes and questions. Here, waiting on calls sometimes meant that small issues took longer to resolve. The onboarding training was effective and covered the dialer and database features thoroughly. The invoicing and payment system is straightforward enough, though it needed manual checks on the customer dashboard. Overall, the service met basic support expectations, but the lack of a live chat means I sometimes felt communication could be more immediate. That completes my perspective regarding support compared to what I have used before.