3 out of 53 of 5Verified purchaseSales and pre-purchase
Missing a guided walkthrough of key functions
When I first signed up, I expected a clear walkthrough of each major function. Instead, I had to work out a good deal myself, particularly regarding how to best use the calling tools day to day. The training did cover basics, but some database features required trial and error. While automatic updates seemed helpful, there was minimal explanation of their impact or frequency. Telephonic support answered my queries but didn't provide a proactive overview. I think if a guided step-by-step onboarding had been in place, it would've saved quite some effort and made the transition smoother.