missing a clearer ongoing process
I was setting up the calling workflows with wfhi and honestly some of the setup steps felt pretty one-off, like once I figured out the dialer and database integration, I didn’t need to mess much with them afterward. The onboarding flow had a few bits where I wasn’t sure if that was a one-time setting or if I needed to keep tweaking it later. Calling tools worked fine but I noticed sometimes the automatic updates would change a setting unexpectedly which was a bit of a surprise. Support was great initially, super chill on the calls but once I was past the first few days, it became less frequent, more of a ‘you figure it out’ vibe. That worked okay for me since the main heavy lifting was done early on and daily use was smooth enough. I guess what felt missing was a clearer signal on what parts of the system were ongoing tasks versus one-time setup. Like if they’d been clearer about how much maintenance or updating you actually have to do, it’d make life easier. Still, the training helped and the invoicing process was straightforward, so overall the experience was pretty positive but needs better communication on ongoing stuff.