Missing a clear, logical step in the support script
I tried to follow the support instructions for integrating the database with the dialer, but the steps seemed jumbled. At one point, I was told to restart the software before completing a crucial setup screen, which caused me to lose progress. This moment was confusing and felt out of place compared to the rest of their directions. Outside this, the guidance was vague and lacked specific order, making it hard for me to get a clear process flow. Because of that, I ended up frustrated and unsure if I was even using everything properly. It never felt like I was advancing logically; the help was there but not structured as expected. It could work smoother if they reviewed the sequence of steps and tested them different ways before giving instructions. Ultimately, the support did not hold my hand where I needed it most, and I am left wishing they had caught the missing step and made the whole sequence clearer.