Missing a bit more proactive guidance during ongoing use
After getting through the training and onboarding, I settled into using the software day-to-day, but something felt like it was missing. The initial setup was alright and the basics were clear, yet when it came to more routine tasks like using the dialer or managing the database regularly, I sometimes wished there was more proactive guidance or tips. There was notably one instance when I ran into an issue with automatic updates slightly changing the interface and I had to figure out the new steps on my own, without any heads-up from support. While the resposiveness was decent if I reached out, it felt like I had to keep track of some details without much help ahead of time. Admittedly, most of the software worked fine once rolling, but that occasional lack of ongoing assistance made things harder in spots. I appreciate the thoroughness of the initial training, yet for daily use, a bit more continuous support or reminders could make the experience smoother. Overall, it’s a good tool, just a little short on watchful follow-up during regular workflow.